FAQ

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Contents




AlphaControl

How to add a new Citadel device to your Alpha Control Desktop?

How to add a new Server Device to your Alpha Control Desktop?

How to use the Email Alert system?

How to Ping a Monitored device?

How to “Trace Route” a Monitored device?

How to Export the Alerts log to Excel (.csv) file?

How to change the availability/configuration polling interval for all monitored devices?

How to secure the configuration file?

How to access the Citadel web management from the Alpha Control Desktop?


Citadel 

How do I login to the Citadel?

How do I change the Default Port?

How do I change the Default Password?

How do I configure and connect with AteraVPN?

How to configure and connect with L2TP?

How do I Configure Firewall Virtual Servers?

How do I Configure Firewall with Advanced Rules?

How do I Create IPSec a Tunnel (Citadel to Citadel)?

How do I Create an IPSec Tunnel (Citadel to Other Appliance)?

How do I Configure Users for SSL portal RDP, Web Server, Web Mail and Login?


MailShield

How do I add users?

How do I activate relay and archiving?

How do I change the SMTP delivery IP?

How do I mass add domains to a white/black list?

How do I use mail trace?

How do I add a logo?


DataShield

What is DataShield?

What are DataShield key features?

How are DataShield servers secure?

Which operating systems are currently supported by DataShield?

What is the encryption key and why it is so important?

What can I do if the encryption key forgotten?

What is DataShield backup on system state?

How to execute a system state restore?

How can I get a new license for DataShield client?

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