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 What is Ex-Mail?

Ex-Mail lets you deliver hosted Exchange-like email services to your SMB customers at less than 50% of the cost of MS Exchange. Managed via AlphaControl, Ex-Mail enables you to provide hosted domain services, while letting you generate high-margin monthly revenue. Ex-Mail provides web access functionality including email, calendar sharing, contacts, tasks, and shared/public folders similar to MS Outlook using Atera’s in-the-cloud email servers. Ex-Mail is based on the MAPI standard and supports major desktop clients as well as iMap and iCal clients.

This manual discusses the features and benefits of Ex-Mail.

What are the Key Benefits of Ex-Mail?

Ex-Mail provides a wide range of features and benefits such as:

  • Web access
  • Easy-to-use interface based on Microsoft Outlook
  • Compatible with multiple browsers (Internet Explorer, Firefox, and Chrome)
  • Manage your clients' accounts through AlphaControl
  • Synchronize Ex-Mail with Outlook
  • iMap and iCal Support
  • Create shared folders and multi-user calendars

Table of Contents

This Wiki provides all the necessary instructions for using Ex-Mail as a client or administrator. Each link below  takes you to instructions which enable you to configure and use Ex-Mail. Click the Getting Started link to have your Ex-Mail running in minutes.

Getting Started 

1.         Getting Started

1.1.      Find Your Backend

1.2.      Backend Cluster Exmail-101 (Europe)

1.3.      Backend Cluster Exmail-102 (Israel)

1.4.      Basic Requirements

1.5.      Ex-Mail AlphaControl Interface

1.6.      Adding Mailboxes

1.7.      Accessing Ex-Mail Webaccess

1.8.      Ex-Mail Webaccess Interface

1.9.      Installing the Ex-Mail Outlook Client

1.10.      Installing the Ex-Mail Account on SmartPhone

Administrator's Side

2.       Ex-Mail Control Panel

2.1.      Customers Menu

2.1.1.        Navigating the Customers Menu

2.2.      Domains Menu

2.2.1.        Viewing the Live Domains Menu

2.2.2.        Viewing the Demo Accounts Menu

Ex-Mail Servers list      

3. Ex-Mail Servers list

Client's Side 

4.       Ex-Mail Webaccess

4.1.      Logging into Ex-Mail's Webaccess Portal

4.2.      Configuring Ex-Mail's Settings

4.2.1.        Preferences Menu

4.2.2.        Compose Mail Menu

4.2.3.        Out of Office Menu

4.2.4.        Calendar Menu

4.2.5.        AddressBook Menu

4.2.6.        Task Menu

4.2.7.        Password Menu

4.3.      Managing Your Ex-Mail's Mailboxes

4.3.1.        Writing Emails in Ex-Mail

4.3.2.        Deleting Emails in Ex-Mail

4.4.      Creating Rules in Ex-Mail

4.5.      Configuring Ex-Mail's Calendars

4.5.1.        Viewing Webaccess Calendar

4.5.2.        Creating New Appointments

4.5.3.        Accessing the Multi-User Calendar

4.5.4.        Adding Users to the Webaccess Multi-User Calendar

4.5.5.        Adding Groups to the Webaccess Multi-User Calendar

4.5.6.        Creating Appointments in the Multi-User Calendar

4.6.      Creating Contacts in Ex-Mail

4.7.      Managing Distribution Lists in Ex-Mail

4.7.1.        Creating Distribution Lists

4.8.      Creating Tasks in Ex-Mail

4.9.      Managing Public Folders

4.9.1.        Adding Folders

4.9.2.        Sharing Folders

4.10.        Logging Out of Ex-Mail

5.       Ex-Mail Outlook Client

5.1.      Setting Up Outlook

5.2.      Working Offline

5.3.      Managing Folders

5.3.1.        Creating Folders

5.3.2.        Sharing Folders

5.3.3.        Accessing Shared Folders

5.4.      Configuring Rules

5.5.      Restoring Deleted Files

5.6.      Scheduling Appointments

5.7.      Configuring Delegates 

6.0       Managing 3rd Party Clients

6.1.      Configuring IMAP and POP3

6.1.1.        Configuring Thunderbird  

6.1.2.        Configuring Windows Mail 

6.2.      Atera CALDAV and iCal 

6.2.1.        Configuring MAC OSX iCal Client 

6.2.2.        Configuring Sunbird. 

6.2.3.        Configuring the Evolution Client 

6.3.      Managing Mobile Clients

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